General Terms of Engagement


KSP – Chartered Surveyors Limited is a limited company incorporated in England and Wales (registered number 10246671) whose registered office is at 2 Station Road, West Oxted, Surrey, RH8 9EP and is regulated by the Royal Institution of Chartered Surveyors (“RICS”).

Our VAT registration number is: 245759276.

1.0 When instructed to advise on a new matter, KSP- Chartered Surveyors Ltd. will normally send correspondence confirming the instruction except where a fee bid, or tender has been made and accepted (the correspondence, fee bid or tender are referred to in this document as “the Engagement Letter”). The terms of the Engagement Letter will, together with the terms contained in this document (the “General Terms of Engagement”), apply to the relationship between KSP- Chartered Surveyors Ltd. and its client.

2.0 References in these General Terms of Engagement to:

“KSP- Chartered Surveyors Ltd.”, “we”, “us”, and “our” are to KSP- Chartered Surveyors Ltd. Limited.

“The client”, “you” and “your” are to the Company, organisation or person to whom KSP- Chartered Surveyors Ltd. will provide the Services under the Contract.

“The Contract” is to the Engagement Letter, the Special Terms of Business for Valuations (if applicable”) and these General Terms of Engagement together.

“Director” is to a title referring to a Principal of KSP – Chartered Surveyors Ltd. as defined by the RICS definition of “Principal” of a firm.

“RICS” is to the Royal Institution of Chartered Surveyors.

“Services” is to the services that KSP- Chartered Surveyors Ltd. will provide the Client under the Contract.

“Special Terms of Business for Valuations” is to any client valuation and/or appraisal services undertaken by KSP- Chartered Surveyors Ltd.

3.0 KSP- Chartered Surveyors Ltd.’s General Terms of Engagement are published on its website. KSP- Chartered Surveyors Ltd. reserves the right to vary the terms of its General Terms of Engagement from time to time by publication and/or notification on its website and continued acceptance of services from KSP- Chartered Surveyors Ltd. shall be deemed acceptance of such terms.

4.0 Any dates specified in the Contract for performance of the Services by KSP- Chartered Surveyors Ltd. are, unless otherwise stated in the Engagement Letter, intended to be an estimate only and the Client shall not be entitled to terminate the Contract or recover losses incurred as a result of any delay in KSP- Chartered Surveyors Ltd. providing or performing the Services.

5.0 If there is any inconsistency between the Engagement Letter and these General Terms of Engagement, the Engagement Letter shall prevail except where no terms are mentioned in the engagement letter where these “general Terms of Engagement” will prevail.

6.0 The Services, and the fees and expenses to be paid by you, shall be as set out in the Engagement Letter or as confirmed in writing to you.

Insurance and Liability

7.0 KSP- Chartered Surveyors Ltd. shall have and keep in effect professional indemnity insurance for an insured sum that is no less than the minimum sum as from time to time prescribed by RICS in relation to the nature of the Services being performed by KSP- Chartered Surveyors Ltd. under the Contract. Evidence that appropriate professional indemnity insurance has been effected and remains in effect is available on request.

8.0 KSP- Chartered Surveyors Ltd. shall provide the Services with reasonable skill, care and diligence and acknowledges that (save as otherwise provided in these General Terms of Engagement) KSP- Chartered Surveyors Ltd. shall be liable to you for losses, damages, costs or expenses (“losses”) directly caused by its negligence or wilful default.

9.0 KSP- Chartered Surveyors Ltd. shall not have liability for: (i) losses where there is no breach of the Contract or of any legal duty owed to the Client by us; (ii) losses that are not a reasonably foreseeable result of any such breach by us; (iii) any increased losses resulting from breach of the Contract by the Client; (iv) any business losses and/or losses to non- consumers.

10.0 KSP- Chartered Surveyors Ltd. will not be liable for any losses under any circumstances which are due or in any respect attributable to the provision of false, misleading or incomplete information or documentation by any party other than KSP- Chartered Surveyors Ltd. or losses which are due to any acts or omissions of any person other than KSP- Chartered Surveyors Ltd. or due to any cause beyond KSP- Chartered Surveyors Ltd.’s reasonable control.

11.0 KSP- Chartered Surveyors Ltd.’s liability shall be limited to the maximum amount specified in the Engagement Letter or if no sum is specified, the sum of £5million and KSP- Chartered Surveyors Ltd. shall have no liability for any losses in excess of such sum, save in the event any liability for fraud or such liabilities as cannot lawfully be limited or excluded. For the avoidance of doubt nothing in the Contract shall exclude KSP- Chartered Surveyors Ltd.’s liability for death or personal injury caused by its negligence.

12.0 By accepting our General Terms of Engagement you are agreeing that KSP- Chartered Surveyors Ltd. alone will provide our Services to you and you agree not to bring any claim whether in contract, tort, under statute or otherwise against any individual Director, employee or consultant of KSP- Chartered Surveyors Ltd..

13.0 If you have agreed a limitation or exclusion of liability with any other person (for example another adviser) in connection with a matter with which we are also advising you, you agree that we will not be liable to you for any amount which we would have been able to recover from that other person by way of indemnity, contribution or otherwise but are unable to recover because you agree, or are treated as having agreed with them any limitation or exclusion of their liability.

14.0 If you start any proceedings against us to claim for losses and there is another person who is liable (or potentially liable) to you in respect of the same losses, then you will, if we so request, join them into the proceedings, subject to any legal prohibition against your joining them in that way.

15.0 All warranties, conditions and other terms implied by statute or common law are, to the maximum extent permitted by law, excluded from the Contract.

16.0 No third party may rely upon the advice or services provided to the Client under the Contract without the prior written consent of KSP- Chartered Surveyors Ltd. The advice and services provided by KSP- Chartered Surveyors Ltd. will be provided to the Client only and will not be provided to any other party and, to the maximum extent permitted, we will not accept or assume responsibility to anyone other than the Client.

Payment of Fees

17.0 The fees payable by the Client for the Services will be set out in the Engagement Letter or other correspondence and are in all cases quoted exclusive of disbursements. Unless otherwise stated, disbursements which will be payable by you in certain circumstances as set out in the Engagement Letter and as agreed with you prior to such disbursements being incurred.

18.0 KSP- Chartered Surveyors Ltd. shall be entitled to render fee accounts monthly in arrears unless otherwise agreed with you.

19.0 Fee accounts will, unless otherwise agreed, be addressed by KSP- Chartered Surveyors Ltd. to you and you will be responsible for their payment, notwithstanding that another party may have agreed to pay or reimburse part or all of the fees or disbursements.

20.0 Payment is to be made (including in the case of termination under paragraph 22 below) on receipt of the invoice or fee account by the Client or its solicitor, agent or representative.

21.0 All sums payable under the Contract are subject to VAT at the prevailing rate. KSP- Chartered Surveyors Ltd. reserves the right to charge interest, both before and after judgment, at the rate of 3% per annum above the published base rate for The Bank of England accruing on a daily basis from the date which is 30 days after the date of the invoice until payment is made.

Termination of Contract

22.0 Unless provided otherwise in the Engagement Letter, you may terminate the Contract at any time by giving us not less than six weeks’ notice in writing.

23.0 KSP- Chartered Surveyors Ltd. shall be entitled to terminate the Contract immediately by giving notice in writing in the event that:

23.1 You become bankrupt or insolvent, including making a composition or arrangement with your creditors, you become subject to an administrative order, you go into  liquidation or your assets are taken over by a third party.

23.2 KSP- Chartered Surveyors Ltd. gives you written notice specifying a breach or breaches of the Contract and you have failed within 30 days of the service of such notice to remedy such breach or breaches.

23.3 Performance or provision of the Service has been suspended for reasons beyond the reasonable control of either party for more than 28 days: or

23.4 You fail to give clear or proper instructions, within a reasonable period after being requested in writing by KSP- Chartered Surveyors Ltd. to do so, on how KSP-Chartered Surveyors Ltd. is to proceed, or you give instructions which conflict with the rules of professional conduct applicable to RICS members and firms

24.0 If the Contract is terminated for any reason KSP- Chartered Surveyors Ltd. shall be entitled to payment of fees earned and expenses incurred by KSP- Chartered Surveyors Ltd. for the Services performed up to the date of such termination.

Conflicts of Interest and Confidentiality

25.0 It is KSP- Chartered Surveyors Ltd.’s practice to check for conflicts of interest before accepting instructions. You accept however that KSP- Chartered Surveyors Ltd. provides a range of professional services to clients and that there may be no certainty that all situations where a conflict of interest may arise will be identified. You therefore undertake to notify KSP- Chartered Surveyors Ltd. promptly of any conflict or potential conflict of interest relating to the provision of the Services of which you are or become aware. Where a conflict or potential conflict is identified by either party and KSP- Chartered Surveyors Ltd. believes that your interests can be properly safeguarded by the implementation of appropriate procedures, KSP- Chartered Surveyors Ltd. will discuss and seek to agree such procedures with you.

26.0 Save as agreed with you or as required by law or regulation, professional duty or as is necessary to protect KSP- Chartered Surveyors Ltd.’s own legitimate interests, KSP- Chartered Surveyors Ltd. shall not disclose to any other person (except its own advisers) any confidential information relating to you or your business which is provided or obtained during the provision of the Services.

27.0 KSP- Chartered Surveyors Ltd. is registered under the Data Protection Act 1996, with which we undertake to comply in all our dealings with your personal data. We will keep your personal information secure. Occasionally, we may contact you by telephone, letter, email or otherwise to inform you about other products or services we offer. We try to limit this contact to acceptable levels but if you wish to exercise your right to opt out, simply write to us and we will remove your details from our lists.

28.0 You accept that KSP- Chartered Surveyors Ltd. owes a duty of confidentiality to all of its clients and accordingly that it will not be required to disclose to you, or to use on your behalf, any documents or information in its possession and in respect of which a duty of confidentiality is owed to another client or former client.

Retention of Documents

29.0 KSP- Chartered Surveyors Ltd. will retain all files and documents for a reasonable period, which will in any event be not less than six years after performance of the Services is completed or terminated but thereafter may dispose of them unless requested in writing by you not to do so. KSP- Chartered Surveyors Ltd. reserves the right to make a charge for the costs incurred in storing or retrieving files and documents after the six-year period.

Intellectual Property Rights

30.0 KSP- Chartered Surveyors Ltd. will retain copyright and all other intellectual property rights in all documents and other works we develop or generate for you in providing the Services. We grant you a non-exclusive, non-transferable, royalty-free licence to use such documents or other works solely for purposes relating to the Services provided by KSP- Chartered Surveyors Ltd.

Money Laundering Regulations

31.0 KSP- Chartered Surveyors Ltd. will require formal evidence of your identity before accepting or acting on instructions. We are required to report any suspicions of money laundering activity to the relevant authorities and we may not be permitted to tell you if we make such a report.

32.0 It is the policy of KSP- Chartered Surveyors Ltd. not to accept cash payments or deposits in excess of £5,000 (or equivalent) or linked payments or deposits the total of which would exceed that amount.

33.0 By entering into the Contract, you accept that duties and constraints imposed on KSP- Chartered Surveyors Ltd. in law take precedence over instructions received from you, where such instructions, if acted upon, would or may result in an offence or a breach of duty by KSP- Chartered Surveyors Ltd..

General Matters

34.0 KSP- Chartered Surveyors Ltd. may assign the benefit of a Contract to any partnership or corporate entity (including a limited liability partnership) which carries on its business in succession to it. Such assignee may also assume all KSP- Chartered Surveyors Ltd. obligations under the Contract, and you will accept the performance by such assignee of the Services in substitution for the performance by KSP- Chartered Surveyors Ltd. Other than as envisaged by this paragraph 34, neither KSP- Chartered Surveyors Ltd. nor you may assign or transfer the benefit or burden of the Contract without the written consent of the other party.

35.0 Any notice required to be given by one party to the other shall be in writing and shall be served by first class post to, or by delivery to, the last known address of the other party. If delivered by hand, such notice shall be deemed to have been received on the date of delivery and, if sent by post, shall be deemed served on the second working day after posting.

36.0 In the event that any of the terms or provisions of the Contract are found to be invalid, illegal or unenforceable in any respect, the remainder of the Contract shall remain valid and enforceable.

37.0 Failure or delay by KSP- Chartered Surveyors Ltd. in enforcing or partially enforcing any provision of the Contract will not be considered as a waiver of any of its rights under the Contract.

38.0 A person who is not a party to this Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

39.0 These General Terms of Engagement shall be governed and interpreted in accordance with the laws of England and each of the parties submits to the non-exclusive jurisdiction of the English Courts.

40.0 The Engagement Letter, any other invitations to form a contractual relationship and these General Terms of Engagement constitutes the whole agreement between the parties relating to the Services and replaces any previous agreements and arrangements whether written or oral relating to this subject matter.

Complaints Procedure

41.0 In accordance with the RICS Rules of Conduct a copy of KSP- Chartered Surveyors Ltd. complaints procedure is available on request.